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Returns and Exchange

If We Are In Error
If TSS supplies you with incorrect or faulty goods we will correct our mistake by supplying the correct product along with self addressed post paid packaging in which to return the item dispatched in error. Dispatch errors must be notified by phone or by email to jack@thestrapshop.co.uk. Exchanges are on a 'like for like' basis only.

If We Are Not In Error
If you receive the correct goods (ie. as ordered) and subsequently find that you have ordered the wrong size, colour or item, subject to the terms listed below, TSS will be happy to exchange items or issue a refund subject to the following conditions.

  •  Return of item(s) will be at your own cost. If you require TSS to supply an alternative item to that received please ensure that you include a Royal Mail first class 'large letter' stamp to cover return postage. TSS will not process or dispatch exchange items if the appropriate return postage is not included with goods returned. Please see the Royal Mail website at www.royalmail.com to check current 'large letter' first class postage rates.
  • Goods returned must be sent in secure protective packaging with the appropriate postage attached, if the postage paid is deemed to be insufficient by Royal Mail TSS will not collect or pay any additional postage fees charged by Royal Mail and recovery of your package will be your responsibility. Please see the Royal Mail website (www.royalmail.com) to check current 'Large Letter' postage rates.
  • Any refund requested and subsequently issued will be less our original postage and packing costs (this cost is included in the total price paid when you place your order). Example - in the case of goods being originally dispatched by TSS to a UK address by Royal Mail 'large letter' first class post your refund will be the total amount paid less £1.00. *We do not charge restocking fees, the £1.00 deduction simply covers our initial unrecoverable postage and packing costs.


Website Image Reproduction
Due to the numerous variables in your monitor set-up and design it is impossible to guarantee that fine colour nuances / hues will be reproduced 100% accurately on your particular pc monitor, tablet, mobile phone or TV. TSS use state of the art professional graphics monitors and these are regularly calibrated to ensure the highest possible standard of colour fidelity and image reproduction.

TSS go to great lengths to ensure that pictorial representations of our products are reproduced as accurately as possible given the technical limitations mentioned above. All TSS images are carefully colour profiled for web reproduction and our monitors are regularly calibrated using Gretagmacbeth 'Eye One' calibration tools. However, in spite of our best efforts TSS cannot guarantee that colours displayed on your monitor will look exactly as they do here - this is an inherent and unavoidable shortcoming of monitor and internet technologies.

Size Guide
(at least where watch straps are concerned)

In order to establish the correct size/fitting for your watch, simply measure the distance (in millimeters) between the case lugs as seen in the illustration above. The determined width will be the size of watch strap you should order.

*In the event that you find the width to be an uneven size, ie. 17mm, 19mm, 21mm etc. and only in the case that you wish to purchase a leather or rubber watch strap - TSS recommends that you order the next size larger. The small degree of compression required to fit a 20mm strap to a 19mm lug width is well within the capability of supple hides. (while opinions will vary on this TSS has not yet had a single return arising from compatibility/fit issues when supplying the next size up).

**RE. Spring bars - if you are buying an oversize strap (as described above) it should be noted that the spring bars TSS supply with your strap will be approx. 1mm longer than the lug width of your watch. In this case TSS recommends that (unless damaged) you use the original spring bars supplied with your watch. TSS will be happy to supply spring bars in 17mm/19mm/21mm sizes if you request this via email immediately after placing your order.


Watchstrap lengths vary depending on who made it. Rather unhelpfully different watchstrap manufacturers around the world have different ideas of what constitutes a 'regular' or 'standard' length. For example, 'regular' length straps from European manufacturers can vary by up to 18mm in length and as such you should pay particular attention to the dimensions quoted with each item description.

TSS are unable to provide 'suitable for' wrist sizes or 'wearable length' due to there being several variables that make accurately determining wearable length somewhat problematic. The size of your watch, your watches lug to lug distance and to a lesser degree case thickness all need to be taken into account when determining the correct length needed.