TSS
38 Parkway
Meols
Wirral
Merseyside
CH47 7BT

Tel : 0151 632 0005

Int : +44 151 632 0005

*Please note: the above number(s) do not accept calls from anonymous/withheld/unidentified numbers

Email : ken@thestrapshop.co.uk


Business Hours

Monday 9.30am - 4.30pm
Tuesday - Closed
Wednesday 9.30am - 4.30pm
Thursday 9.30am - 4.30pm
Friday 10am - 4pm

Saturday / Sunday / Bank Holidays - Closed


*Please note - Watchworx TSS is a mail order business and as such there is no shop. Personal collection / viewing is not possible - sorry.


Web site image reproduction

Due to the numerous variables in your monitor set-up and design it is impossible to guarantee that fine colour nuances / hues will be reproduced 100% accurately on your particular monitor, tv or mobile phone. TSS use state of the art professional graphics monitors and these are regularly calibrated to ensure the highest possible standard of colour fidelity and image reproduction.

TSS go to great lengths to ensure that pictorial representations of our products are reproduced as accurately as possible given the technical limitations mentioned above. All TSS images are carefully colour profiled for web reproduction and our monitors are regularly calibrated using Gretagmacbeth 'Eye One' calibration tools. However, in spite of our best efforts TSS cannot guarantee that colours displayed on your monitor will look exactly as they do here - this is an inherent and unavoidable shortcoming of monitor and internet technologies.

The bottom line - if you are not happy with the strap received you can return it for refund or exchange subject to the terms and conditions seen below.

If you want to know more about monitor calibration and colour reproduction the articles found at the links below are a good place to start. (please note - TSS are in no way affiliated with the publishers of either article, the links are included for your interest only and TSS is not responsible for the content or accuaracy of the information seen)

http://www.northlight-images.co.uk/viewing.html

http://www.imaging-resource.com/ARTS/MONCAL/CALIBRATE.HTM

TSS Returns / Exchange Terms & Conditions


Please note - all returns must be accompanied by a fully completed returns form. TSS will not process or undertake any action whatsoever if goods are returned without a returns form.

Click here for the Watchworx TSS returns form



If we are in error

If TSS supplies you with incorrect or faulty goods we will correct our mistake by supplying the correct product along with self addressed post paid packaging in which to return the item dispatched in error. Dispatch errors must be notified by phone on 0151 632 0005 or email to info@watchworx.co.uk within 5 working days of receipt of goods (no exceptions).


If we are not in error

If you receive the correct goods (ie. as ordered) and subsequently find that you have ordered the wrong size, colour or item, subject to the terms listed below, TSS will be happy to exchange items or issue a refund.

a) Return of item(s) will be at your own cost. If you require TSS to supply an alternative item to that received please ensure that you include a Royal Mail first class 'large letter' stamp to cover return postage. *TSS will not process or dispatch exchange items if the appropriate return postage is not included with goods returned. Please see the Royal Mail web site at www.royalmail.com to check current 'large letter' first class postage rates.

b) Goods returned must be sent in secure protective packaging with the appropriate postage attached, if the postage paid is deemed to be insufficient by Royal Mail TSS will not collect or pay any additional postage fees charged by Royal Mail and recovery of your package will be your responsibility. Please see the Royal Mail web site at www.royalmail.com to check current 'Large Letter' postage rates.

c) Any refund requested and subsequently issued will be less our original postage and packing costs (this cost is included in the total price paid when you place your order). Example - in the case of goods being originally dispatched by TSS to a UK address by Royal Mail 'large letter' first class post your refund will be the total amount paid less £1.00. *We do not charge restocking fees, the £1.00 deduction simply covers our initial unrecoverable postage and packing costs.

d) Royal Mail Special Delivery and International postage fees are non-refundable.

e) It is your responsibility to return the goods in perfect condition, ie. resalable, unmarked condition with any original product labels and content intact.

f) Following inspection of items returned and at our discretion, any goods deemed by TSS to have been returned in less than perfect condition will not qualify for refund or exchange nor will items be returned to the customer unless TSS receives the appropriate postage and packing costs in advance.

In certain (exceptional) circumstances TSS will send items returned as 'faulty' back to the relevant manufacturer or supplier for further inspection and comment before agreeing to exchange or refund. This process can take up to 28 working days.

If you need any further information regarding returns or TSS terms and conditions please call 0151 632 0005 during normal business hours.

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IMPORTANT

By placing an order on this web site you certify that you have read, understand and agree to be bound by the above terms and conditions.
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