Ken Danks
38 Parkway
Meols
Wirral
Merseyside
CH47 7BT

Tel : 0151 632 0005

Int : +44 151 632 0005

Email : ken@thestrapshop.co.uk


Business Hours

Monday 9.30am - 4.30pm
Tuesday - Closed
Wednesday 9.30am - 4.30pm
Thursday 9.30am - 4.30pm
Friday 10am - 4pm

Saturday / Sunday / Bank Holidays - Closed


*Please note - Watchworx TSS is a mail order business and as such there is no shop. Personal collection / viewing is not possible - sorry.


Image reproduction on this web site

Due to the numerous variables in monitor set-up and design it is virtually impossible to guarantee that fine colour nuances / hues will be reproduced 100% accurately on your particular monitor. TSS use state of the art Eizo professional graphics monitors and these are regularly calibrated to ensure the highest possible standard of colour fidelity and image reproduction.

However, great time and care is taken to ensure that all images are reproduced as accurately as possible given the technical limitations already mentioned. All TSS images are carefully colour profiled for web reproduction (Windows based systems in particular) and our monitors are regularly calibrated using Gretagmacbeth 'Eye One' calibration tools. However, in spite of our best efforts at this end it cannot guaranteed that colours displayed on your monitor will look exactly as they do here. Unfortunately this is an inherent and largely unavoidable shortcoming of current computer monitor & Internet technologies.

The bottom line - if you are not happy with the strap received please feel free to return it for refund. The only condition for return being that the strap should be in as new / perfect and unworn condition.

TSS Returns / Exchange Terms & Conditions


Please note - all returns must be accompanied by a fully completed returns form. Click here for the Watchworx TSS returns form. TSS will not process or undertake any action whatsover if goods are returned without a returns form.


If we are in error

If TSS supplies you with incorrect or faulty goods we will correct our mistake by supplying the correct product along with self addressed post paid packaging in which to return the item dispatched in error. Dispatch errors must be notified by phone on 0151 653 6598 or email to info@watchworx.co.uk within 5 working days of receipt of goods (no exceptions).


If we are not in error

If you receive the correct goods (ie. as ordered) and subsequently find that you have ordered the wrong size/colour/item, subject to the conditions listed below TSS will be happy to exchange items or issue a refund.

a) Return of item(s) will be at your own cost. If you require TSS to supply an alternative item to that received please ensure that you include a Royal Mail first class 'large letter' stamp to cover return postage. *TSS will not process or dispatch exchange items if the appropriate return postage is not included with goods returned. Please see the Royal Mail web site at www.royalmail.com to check current 'large letter' first class postage rates.

b) Goods returned must be sent in secure protective packaging with the appropriate postage attached, if postage paid is deemed to be insufficient by Royal Mail TSS will not collect or pay any additional postage fees charged by Royal Mail and recovery of your package will be your responsibilty. Please see the Royal Mail web site at www.royalmail.com to check current 'large letter' first class postage rates.

c) Any refund requested and subsequently issued will be less our original postage and packing costs (this cost is included in the total price paid when you place your order). Example - in the case of goods being originally dispatched by TSS to a UK address by Royal Mail 'large letter' first class post your refund will be the total amount paid less £1.00. *We do not charge restocking fees, the £1.00 deduction simply covers our initial unrecoverable postage and packing costs.

d) Royal Mail Special Delivery and International postage fees are non-refundable.

e) It is your responsibility to return the goods in perfect condition, ie. resalable/untried/unworn with any original product labels and content intact.

f) Following inspection of items returned (at our discretion) any goods deemed by TSS to have been returned in less than perfect condition will not qualify for refund or exchange nor will items be returned to the customer unless TSS receives the appropriate postage and packing costs in advance.

In certain (exceptional) circumstances TSS will send items returned as 'faulty' back to the relevant manufacturer/supplier for further inspection and comment before agreeing to exchange or refund. This process can take up to 28 working days.

If you need any further information regarding returns or TSS terms and conditions please call 0151 653 6598.

*By placing an order you certify that you have read, understand and agree to be bound by Watchworx TSS Terms and Conditions